Terms and Conditions

Shipping

Nothing is more annoying when buying online than being overcharged for shipping . . .

We only charge the ACTUAL SHIPPING COST by total weight – no markup or handling fees and delivery is fully GUARANTEED . . . If an item is lost or broken in shipment, you get an immediate replacement or refund! Use the Shipping Calculator at Checkout to determine ship cost by zipcode.  Any shipping overage will be REFUNDED! . . . Contact us if you have any questions about ship cost or feel you have been overcharged for shipping.

Items 13 oz and under are shipped USPS First Class Mail Parcel Rate

Items over 13 oz are shipped USPS Priority Mail (2 – 3 Day Delivery)

Large orders not suitable for US Postal Service shipping are shipped UPS Ground

We are proud to support the US Postal system whenever possible and use safe Bulk Packaging with Recycled Materials wherever possible . . . Styrofoam peanuts, blister packs and other excess retail packaging is minimized or avoided.

Order Changes or Cancellations

For best customer service and minimum wait time, please note that all orders are processed immediately through our automated systems and then transported to the appropriate shipping carrier within hours. Consequently, we may or may not be able to change or cancel any given order once placed, so be sure to review your order carefully and contact us in advance of order placement with any questions.  Refunds due to order changes or cancellations do not include shipping, applicable restock fees or any cancellation fees charged by our payment and shipping processors.

Returns & Warranty

All dual-flush and plumbing hardware kits from Water Saver Products, LLC (“WSP”) include a 30 Day Return privilege on uninstalled devices and a Limited Warranty on defective products with proof of purchase. Refer to the Warranty Certificate included with each product for details. All products are packaged in sealed clear plastic bags for convenience of inspection and fit matching prior to installation. We are not responsible for incorrect fit or part selections, so check your toilet or faucet dimensions carefully and ask any questions prior to purchase. Refunds for courtesy or warranty returns do not include return shipping or applicable restock fees.

Technical Support

These are DIY installation products which require basic plumbing skills and common tools. General instructions and online videos are provided to assist, but due to the wide variety of toilet and faucet configurations, specific installation details may vary. Non-standard fixtures may require extra parts or a third party adapter or fitting not supplied with a given kit. Search this website or online for more details on installation and setup.  Specific technical questions are answered via email in order of receipt and all suggestions or advice are offered in a “best effort” manner and without any guarantee of accuracy.

Liability Limitations

WSP is not liable for any damages that result from the failure of any device, including but not limited to water damage. Under no circumstances will WSP be liable for more than the amount of the device purchase price and not to exceed the current list price.

WSP specifically disclaims all other warranties, expressed or implied, and the user shall deem the installation or use of any product an acceptance of these terms.